In case of defects or dissatisfaction with the goods purchased from us, Hike&Dine grants customers a right of withdrawal within 14 days after receipt of the ordered goods.
Special orders such as customized goods do not fall under this right of withdrawal. Instead, we grant you a right of rectification within 30 days after receipt of the ordered customized goods.
To exercise the right of withdrawal or the right of rectification, we ask the customer to notify us at the following e-mail address: hello@hikeanddine.com.
Only goods notified within the time limit will be refunded or repaired after inspection. The return in original packaging within 14 days after receipt of the ordered goods at the latest (“return period”) is to be sent to the address communicated in the mail.
The time of arrival of the ordered goods is decisive for the observance of the return period. The exercise of the right of withdrawal does not require any justification. The costs for the return are to be borne by customers.
We will refund the purchase price paid within 14 days after we have received back the goods ordered by you – undamaged, unworn/not used, and in original packaging. Credits of the purchase price will be transferred back to the customer on the payment method used for payment.
Hike&Dine has the right to refuse the refund until we have received the goods back. We reserve the right to deduct from the purchase price to be refunded for damage or excessive wear of the goods.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@hikeanddine.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at orders@hikeanddine.com for questions related to refunds and returns.